Privacy Policy for Medifly Healthcare
Last Updated:11/11/2025
Your privacy and trust are our highest priority. This Privacy Policy explains how Medifly Healthcare (“we,” “us,” or “our”) collects, uses, and protects your personal information when you visit our website, [Insert Your Website URL], or use our services.
By using our website, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect information to provide and improve our services to you.
A. Information You Provide to Us:
- Personal Information: When you fill out a contact form, request a consultation, or send us an email, you may provide us with “Personal Information” such as your:
- Name
- Email address
- Phone number
- Country of residence
- Sensitive Health Information (PHI): To use our services (like requesting a second opinion or treatment coordination), you may choose to provide “Protected Health Information” (PHI), such as:
- Medical records
- Doctor’s notes
- Diagnostic reports (scans, lab results)
- Descriptions of your medical condition
B. Information We Collect Automatically:
- Cookies & Usage Data: Like most websites, we may use cookies and similar tracking technologies to understand how you use our site. This may include your IP address, browser type, pages visited, and the time and date of your visit. This helps us improve our website’s performance and your experience.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To Provide Our Services: To respond to your inquiries, schedule consultations, and provide the expert second opinion and treatment coordination services you have requested.
- To Communicate with You: To send you important updates, answer your questions, and provide customer support.
- To Coordinate Care: To securely share your health information with our network of specialist doctors and partner hospitals only for the purpose of obtaining a medical opinion or coordinating your treatment. We will never do this without your explicit consent.
- To Improve Our Website: To analyze how our site is used so we can improve its design, functionality, and content.
3. How We Protect Your Information (Data Security)
We take the security of your information, especially your health information, very seriously.
- We implement strict administrative, physical, and technical safeguards to protect your data from unauthorized access, disclosure, alteration, or destruction.
- Your sensitive health information is treated with the highest level of confidentiality and is only accessible to authorized personnel and the medical specialists involved in your care.
- While we use all reasonable measures to protect your data, no method of transmission over the Internet is 100% secure.
4. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties.
We will only share your information in the following limited circumstances:
- With Medical Professionals (With Your Consent): We will share your health information with our partner doctors and hospitals only when you have given us your express consent to do so for a second opinion or treatment coordination.
- With Service Providers: We may use third-party companies to help us operate our website (e.g., website hosting). These companies are obligated to keep your information confidential.
- As Required by Law: We may disclose your information if required to do so by law or in response to a valid legal request.
5. Your Rights and Choices
You have control over your personal information.
- Access and Correction: You have the right to request access to the personal information we hold about you and to ask us to correct or update it.
- Opt-Out: You can opt-out of receiving any future promotional communications from us.
- Cookies: You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, this may affect your ability to use some parts of our website.
6. Third-Party Links
Our website may contain links to other websites that are not operated by us (e.g., our partner hospitals). If you click on a third-party link, you will be directed to their site. We have no control over and assume no responsibility for the content or privacy practices of any third-party sites.
7. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top.
8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
- Email:info@mediflyhealthcare.com
- Phone: +91 99449 38508