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Last Updated:< strong> 11 11 2025< p> < wp:paragraph > < wp:paragraph >
At Medifly Healthcare our goal is to provide a transparent supportive and fair process for all our patients This policy outlines our position on refunds for the coordination and service fees we manage < p> < wp:paragraph > < wp:paragraph >
Please note that this policy applies to the service fees charged by Medifly Healthcare It does not< strong> apply to funds paid directly to hospitals clinics or doctors for medical procedures Each hospital has its own refund and cancellation policy which will be provided to you in your treatment cost estimate < p> < wp:paragraph > < wp:paragraph >
1 Second Opinion Services< strong>< p> < wp:paragraph > < wp:list >
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- Full Refund:< strong> If you cancel your request for a second opinion before< em> your case has been assigned to a specialist and your medical records have been sent for review you are eligible for a full refund of the fee paid < li> < wp:list item > < wp:list item >
- No Refund:< strong> Once your medical records have been sent to the specialist for review the consultation process has begun and no refund can be issued < li> < wp:list item >< ul> < wp:list > < wp:paragraph >
2 Treatment Coordination amp; Medical Tourism Packages< strong>< p> < wp:paragraph > < wp:paragraph >
Our coordination and package fees cover the extensive logistical work involved in planning your medical journey including doctor consultations hospital bookings visa assistance and accommodation arrangements < p> < wp:paragraph > < wp:list >
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- Full Refund:< strong> If you cancel your trip before< em> we have begun the process of booking appointments or issuing visa invitation letters you are eligible for a full refund of our service fee < li> < wp:list item > < wp:list item >
- Partial Refund:< strong> If you cancel after< em> we have issued official visa invitation letters and confirmed hospital bookings our service fee is non refundable as the work has already been performed < li> < wp:list item > < wp:list item >
- Hospital Deposits:< strong> Any deposit paid to the hospital< em> to secure a procedure or admission will be subject to the hospital s< em> own refund policy We will assist you in communicating with the hospital to reclaim any funds you are entitled to under their policy < li> < wp:list item >< ul> < wp:list > < wp:paragraph >
3 How to Request a Refund< strong>< p> < wp:paragraph > < wp:paragraph >
To request a refund you must contact your patient coordinator directly via email at [Your Email Address e g info@mediflyhealthcare com] or by calling [Your Phone Number] < p> < wp:paragraph > < wp:paragraph >
4 Non Refundable Items< strong>< p> < wp:paragraph > < wp:list >
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- Service fees for work already completed e g a completed second opinion visa letters issued < li> < wp:list item > < wp:list item >
- Any costs incurred with third parties e g non refundable hotel booking fees visa application fees < li> < wp:list item >< ul> < wp:list > < wp:paragraph >
5 Processing of Refunds< strong>< p> < wp:paragraph > < wp:paragraph >
All approved refunds will be processed within [e g 10 15 business days] and returned to the original method of payment < p> < wp:paragraph > < wp:paragraph >
6 Policy Acknowledgment< strong>< p> < wp:paragraph > < wp:paragraph >
By engaging our services you acknowledge that you have read understood and agree to the terms of this refund policy We are committed to fairness and will always review any exceptional circumstances on a case by case basis < p> < wp:paragraph >
- Partial Refund:< strong> If you cancel after< em> we have issued official visa invitation letters and confirmed hospital bookings our service fee is non refundable as the work has already been performed < li> < wp:list item > < wp:list item >
- No Refund:< strong> Once your medical records have been sent to the specialist for review the consultation process has begun and no refund can be issued < li> < wp:list item >< ul> < wp:list > < wp:paragraph >